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Responsive Service
Staff described as knowledgeable, patient, and proactive. Specific team members get named in reviews.
Verified Customer Reviews · 445+ real builds
What customerssay aboutMudify
Real feedback from 445+ verified off-road customers.
Free shipping over $89 · Same-day dispatch before 3pm EST · 45-day returns · Price match
What customers consistently say
The themes in every review
Across hundreds of reviews, the same strengths come up again and again.
Fast Shipping
Well-packaged deliveries arriving in perfect condition, often ahead of schedule.
Product Expertise
Honest, vehicle-specific advice. Staff steer customers away from parts they don't need.
Product Assortment
Breadth of inventory makes it easy to source common and hard-to-find parts alike.
Why builders choose Mudify over any other site
Real fitment advice, fast shipping and a risk-free purchase, all in one place.
Verified customer reviews
Real reviews, real builds
Unfiltered feedback — the wins and the ones we had to make right.
Showing 20 reviews
JQ
Jose Q.US
Repeat CustomerBest Suspension E-Shop in the US
Impressive service — they truly know their products and consistently go above and beyond. Multiple orders, every experience has been great.
JB
Jack B.US
Verified PurchaseSuper Fast Shipping!
Everything was well packaged and arrived in perfect condition. Couldn't be happier from start to finish.
TB
Tania B.US
Verified PurchaseAmazing Experience
From initial message to delivery everything was professional and smooth. The team is very knowledgeable — I felt taken care of throughout.
DG
Donna G.US
Verified PurchaseOld Man Emu — Exactly Right
Fast delivery, excellent packaging, and the item was exactly as described. No surprises — just the part I needed when I needed it.
KS
Kevin S.US
Staff: SamanthaOrdered and Excited
Samantha was incredibly patient helping me select the exact kit I needed — without pushing unnecessary add-ons. Felt like real, honest advice.
JW
Jonathan W.US
Verified PurchaseExcellent Site
Customer service is excellent and very receptive. Great selection and easy to navigate. Will definitely be ordering again.
BM
Brandon M.US
Shipping DelayStill Waiting…
Multiple calls since November with no clear answer on my coilovers. Very frustrating — no proper update on a significantly delayed order.
Mudify respondedHi Brandon — this delay is on us and we're sorry. A coilover backorder should never run that long without a clear update. Please call the team at (786) 699-8829 and ask for a supervisor; we'll get you a firm ETA or a full refund today.
MK
Mile K.US
Partially ResolvedSlightly Disappointed
Box arrived damaged and coils weren't installed despite paying for the service. Customer service was polite but resolution took considerable effort.
Mudify respondedThanks for the honest feedback, Mile. A damaged box and a missed install service isn't our standard. We've flagged it with our packaging and assembly team and we'd like to make the install right — reach out and we'll sort it.
OV
Oscar V.US
Verified PurchaseProducts Arrived as Expected
Fast shipping and they resolved a billing issue quickly once I reached out. Good communication once the conversation started.
DS
Daniel S.US
Verified PurchaseFirst Time Customer
Best price I found online. Zero problems with my order. Will definitely be back for future builds.
CC
Chunhang C.US
Verified PurchaseKilla Service
Quick responses during business hours, excellent and courteous service. Clear communication with no surprises throughout.
TK
Tommy K.US
Issue ResolvedNot Perfect, But Made It Right
Received a used shock with missing and incorrect parts. Took over a month to fully resolve, but they did ultimately make it right.
Mudify respondedAppreciate you sticking with us, Tommy. A used shock with missing parts should never ship — glad we made it right, and we've tightened QC on returned stock because of cases like yours.
KS
Kyle S.US
Verified PurchaseGreat Customer Service
Staff were fast and accurate with delay info. Issues were resolved quickly and professionally — never felt left in the dark.
BK
Brian K.US
Partially ResolvedAssembled Struts — Mostly Good
Struts didn't arrive pre-assembled as requested, but customer service responded immediately and helped sort it out. Good support.
CC
Clayton C.US
Inventory IssueTerrible Experience
Waited 6 weeks for items listed as in stock. The delay pushed my build project back 3 months. Not for time-sensitive builds.
Mudify respondedClayton, we owe you an apology — items marked in stock must be in stock, full stop. We're auditing our inventory sync so this doesn't repeat. If the build is still open, call us and we'll prioritize it or refund in full.
DG
Derek G.US
Build CompleteThey Gave Me the Goods!
The team answered every question, gave great build advice, and the result was a 4Runner that rides better than stock. Impressive.
DI
Darie I.US
Repeat CustomerFast Shipping and Easy Website
Multiple purchases here — always fast shipping and an easy-to-use site. I can rely on Mudify for future parts orders.
FS
Franco S.US
Compra VerificadaBuen Servicio
Excelentes productos, control de calidad, y delivery a tiempo sin ninguna espera. Muy satisfecho con la experiencia completa.
KC
Kit C.US
Issue ResolvedTrouble With Shipping
Received two left control arms instead of one left and one right. Took 9–10 days to resolve. They fixed the error, but the mistake cost time.
Mudify respondedSorry for the mix-up, Kit — two left arms is a picking error we take seriously. Thanks for your patience while we corrected it; we've added a second check on paired parts to prevent it.
AC
A Customer
Unresolved DelayChronic Delays — Unresolved
Order placed in March. Repeated delays through April, May, June. Was offered a downgrade or extra payment to source the part. Unacceptable.
Mudify respondedThis isn't the experience we want for anyone. Offering a downgrade or extra payment for a part you already bought isn't right, and we'd like to fix it directly — please contact a manager at (786) 699-8829 with your order number.
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Showing a selection of 445+ verified reviews
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People behind the brand
Meet the Mudify team
The people behind your build — and what customers say about working with each of them.
Luis
Sales Specialist
“I would highly recommend chatting with Luis from Mudify if you are unsure of the suspension or accessory you need.”
— Conner G. · Aug 2026
Read full review
Miguel
Sales Specialist
“Miguel answered all my questions and helped me stop second guessing myself.”
— Douglas · Feb 2026
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Samantha
Sales Specialist
“I had a great experience working with Samantha R. while exploring shock and strut options.”
— Angelo V. · Apr 2026
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David
Sales Specialist
“David helped me out, even during different days.”
— Mariana M. · May 2026
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Eddie
Sales Manager
“Eddie was extremely helpful and we ended up having over a 45 minute conversation discussing all options and possibilities.”
— Jon V. · Jul 2026
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Hector
Customer Service Manager
“I had the pleasure of working with Hector… as my package was lost”
— Blake B. · May 2026
Read full review
Daniel
Operations Leader
“Daniel made it right by sending out a whole nother shock with the required hardware in the box.”
— Sebastian · Feb 2026
Read full review
Questions & answers
Frequently asked
Everything buyers ask before and after they order.
Q.01Is Mudify a legitimate and trustworthy company?
Yes. Mudify is a registered U.S. business based in Miami, FL with 445+ verified reviews and a 4.7/5 average rating, and an authorized dealer for Old Man Emu, Fox, Bilstein, King Shocks, Dobinsons, and more.
Q.02How is Mudify's customer service quality?
Customer service is consistently the highest-rated attribute in reviews — responsive communication, knowledgeable staff, and honest advice. Team members Samantha and Eddie are named in positive reviews.
Q.03How fast does Mudify ship, and is packaging reliable?
Most customers report fast shipping with well-packaged deliveries arriving in perfect condition. Delays have been noted on specific suspension components during supply-chain disruptions.
Q.04What off-road brands does Mudify carry?
Old Man Emu (OME), Fox Shocks, Bilstein, King Shocks, Dobinsons, BDS Suspension, Icon Vehicle Dynamics, ARB, Warn Winches, and many more.
Q.05Does Mudify offer financing or special discounts?
Yes — flexible financing through Affirm and Snap Finance, plus discounts for military personnel and first responders. Call (786) 699-8829 for current promotions.
Q.06How does Mudify handle returns and product issues?
Issues are generally resolved through the customer service team. Calling directly at (786) 699-8829 tends to be faster than email, and there's a 45-day return window.
4.4/5445+ reviews
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