DON'T WANT THE ITEM ANYMORE

• All items are eligible for return within 30 days of delivery, provided they are in their original packaging and new (unused) condition.
• Original and return shipping costs are non-refundable. However, we offer discounted shipping labels for returns to help minimize your expenses. It is the customer's sole responsibility to arrange and cover the shipping costs for returning the item and handling any transit-related issues that may arise. All return labels must include full insurance. We highly recommend documenting the packaging with photographs and videos before shipping to serve as evidence in the event of any shipping incidents.
• Please note that if the product or its box is not in perfect and original condition, we will not accept the return, and it will be shipped back at the customer’s expense.
• Products that have been installed, assembled, modified, damaged, have missing components, missing manufacturer documentation, or damaged packaging are not eligible for return.
• If an item qualifies for a Manufacturer's Warranty, we will provide you with the necessary information to contact the original manufacturer and assist you in the process.
• We reserve the right to charge a 15% restocking administrative fee for any returned item.

DEFECTIVE ITEM

• If you received a defective item, you can return it to us at no cost within 30 days of delivery.

EXCHANGE

• If you wish to exchange an item, we can assist with the shipping costs (restrictions apply).

RECEIVED WRONG ITEM

• If we sent you the wrong item or if the product is defective, we will cover the shipping costs and waive any return fees.

DAMAGED IN TRANSIT

• If your items are damaged by the shipping carrier or during transit, please refrain from installing the damaged item and report it to us immediately.
• You have 7 days after delivery to report a damaged item.

LOST ITEM

• If your order has shown no advancement in transit for more than 5 days or if it has a status of "delivered" but hasn't been received, please submit a claim here so we can quickly send you a new part.

REPORTING A PROBLEM

Please ensure you report an issue within the respective deadlines:

• Damaged: Within 7 days of the package being marked delivered.
• Defective: Within 7 days of the package being marked delivered.
• Wrong Items: Within 7 days of the package being marked delivered.
• Missing: Within 7 days of the package being marked delivered.
• Quality: Within 30 days of the package being marked delivered.

HANDLING AND PROCESSING TIME

• Please allow us 7 days to receive, handle and check the condition of your return before processing a refund.
• Refunds depend on your form of payment and it usually takes 3-7 business days to get back to your original form of payment.

RETURNED-TO-SENDER & REFUSED PACKAGES

• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 

INTERNATIONAL RETURNS

• We do not cover international returns; all return conditions are for US contingent states.

Thank you for choosing Mudify. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.