1-Submit Ticket

2-Receive Discounted
Shipping Label

3- Ship your item

4- Receive Refund or Replacement

Not satisfied?

We want you to be completely satisfied with your purchase!

Welcome to the Mudify Returns Page

We understand that sometimes returns are necessary, and we're here to assist you promptly. Please fill out the form below to initiate the return process. Our team will process your request as quickly as possible, ensuring a smooth experience for you.

Please fill out the form below to begin the returns process:


  • All items are eligible for return within 30 days of delivery, provided they are in their original packaging and in new (unused) condition.
  • Original and return shipping costs are non-refundable. However, we offer discounted shipping labels for returns to help minimize your expenses.
  • Please note that if the product or its box is not in perfect condition, we may charge a 15% restocking fee as we cannot sell it at full price again.
  • We reserve the right to charge up to the full price of the product if it has been installed, damaged, or not received in good condition.
  • Products that have been installed, assembled, modified, damaged, have missing components, missing manufacturer documentation, or damaged packaging are not eligible for return.
  • If an item qualifies for a Manufacturer's Warranty or guarantee, we will provide you with the necessary information to contact the original manufacturer.
  • Once assembled or installed, products do not qualify for a return.


  • If you received a defective item, you can return it to us at no cost within 30 days of delivery.


  • If you wish to exchange an item, we can assist with the shipping costs (restrictions apply).


  • If we sent you the wrong item or if the product is defective, we will cover the shipping costs and waive any return fees.


  • If your items are damaged by the shipping carrier or during transit, please refrain from installing the damaged item and report it to us immediately.
  • You have 7 days after delivery to report a damaged item.


  • If your order has shown no advancement in transit for more than 5 days or if it has a status of "delivered" but hasn't been received, please submit a claim here so we can quickly send you a new part.

Thank you for choosing Mudify. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.


  • We appreciate your trust in our products and services. Please be informed of our return policy to ensure a smooth and satisfactory experience. Original Condition Responsibility: It is the customer's responsibility to maintain the original condition of the product, including its packaging, when initiating a return. The product must be returned in its original state to qualify for a refund or exchange.

    Packaging Protection: We kindly request customers to securely package the item to prevent any damage during transit. Failure to adequately protect the product may result in a denial of the return request.

    Insurance Recommendation: To safeguard against any potential loss or damage during transit, we strongly recommend purchasing shipping insurance for returned items. This additional precaution provides peace of mind and ensures financial protection in the event of unforeseen circumstances.

    Label Generation Responsibility: In cases where we generate the return shipping label, it remains the customer's responsibility to request and pay for insurance coverage. Failure to do so absolves us of liability for any loss or damage incurred during transit.

    By proceeding with a return, you acknowledge and agree to adhere to the terms outlined in this disclaimer. We strive to provide excellent customer service and appreciate your cooperation in following these guidelines.

    If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team for assistance.

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