SHIPPING POLICY

All in-stock product orders are processed the same business day if the order was placed before 2:00 PM EST; if the order was placed after 2:00 PM EST, it will be processed the next business day (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped. Potential delays may occur due to a high volume of orders or postal/carrier service problems outside our control.

DOMESTIC AND INTERNATIONAL SHIPPING RATES

Shipping is free across the 48 contiguous states of the United States. Non-contiguous states and international shipping will be calculated and displayed at checkout.

Please note that the shipping rates displayed on our website may not be final for non-contiguous states or international shipping. The actual cost of shipping may vary based on various factors, including the weight and size of the package, the distance it needs to travel, and the shipping method being used. In the event that the calculated shipping rate is incorrect, we reserve the right to adjust the rate and charge the correct amount before the approval of the client. If you do not approve the adjustment within 2 business days, your order will be canceled and refunded. If you have any questions about the shipping rate for your order, please contact us before placing your order.

Please note that any import duties, local taxes, or fees that may be applicable to your international order are the responsibility of the customer. We will do our best to provide accurate information about the value and contents of your order for customs purposes, but we cannot be held responsible for any additional charges that may be incurred. It is the customer's responsibility to pay any applicable duties, taxes, or fees in a timely manner. If the client decides to cancel the order after it was shipped or requests a ‘return to shipper’; the client will be responsible for the additional fees such as shipping rates and a 15% restocking fee. If you have any questions about the potential costs associated with your international order, please contact your local customs office for more information before placing your order.

Local delivery

Unfortunately, we do not offer local delivery. If you have an upcoming trip and need urgent assistance, please contact us for arrangements.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ask@mudify.com with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

Some carriers have limitations around shipping to P.O. Boxes. If our carrier falls to deliver, you may be contacted by our team or the carrier to arrange delivery. The client will be responsible for any additional costs that may incur.

DELAYS OR LOST IN TRANSIT

Please note that we are not responsible for delays or lost packages during the shipping process. We will do our best to ensure that your order is shipped in a timely and reliable manner, but we cannot guarantee the performance of the shipping carriers we use. In the event that your package is delayed or lost in transit, we will work with you and the shipping carrier to try to resolve the issue. However, we cannot be held responsible for any losses or damages resulting from delays or lost packages.

Please contact us at ask@mudify.com or at (786)699-8829 option 2 if you have any issues with your shipment so we can properly assist you.